Refund policy

Food Safety & Product Integrity

Due to the nature of food products, we are unable to accept returns once an order has been delivered.

This policy ensures product safety and quality for all customers.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery at info@dattesetmiel.ca.

Please include:

Your order number
Clear photographs of the item and packaging

We will review the issue promptly and, where appropriate, offer a replacement or refund.

Natural Variation

Honey is a natural product and may crystallize or vary slightly in color and texture over time. This is a natural process and does not affect quality.

Minor variations in appearance or crystallization are not considered defects.

Quality Concerns

If you have concerns regarding the quality of your product, please contact us. We are committed to maintaining consistency and will review each case individually.