Frequently Asked Questions
Where are your products sourced from?
Our honey is sourced from Yemen and selected for its monofloral integrity and traditional harvesting practices.
Our dates are sourced from Saudi Arabia and chosen for their character, balance, and consistency.
All products are carefully packed in Canada.
Are your honeys raw?
Yes. Our honey is cold-extracted, minimally filtered, and not heat-treated. This preserves its natural texture and character.
Why is your honey transported by air?
Yes, we ship across Canada. Shipping options and delivery times are displayed at checkout.
How do you ensure quality and authenticity?
Our honey is sourced from Yemen and selected for its monofloral integrity and traditional harvesting methods. It is cold-extracted, minimally filtered, and not heat-treated.
Our dates are sourced from Saudi Arabia and chosen for their character, consistency, and natural quality.
Each product is handled with care from origin to final packing in Canada, maintaining transparency and consistency across our collection.
Why do different honeys have different prices?
Each variety reflects differences in floral source, harvest conditions, seasonal availability, and handling. Pricing reflects sourcing, transport, and careful preparation rather than volume or processing.
What does “Malaki” mean?
“Malaki” means “Royal” in Arabic. It is traditionally used to describe distinguished Yemeni honey.
Do you offer a sampler?
First orders placed through a registered account include a small tasting selection of our honeys, allowing new customers to compare profiles before committing to full-size jars.
Why do I need to create an account?
Accounts allow us to include a tasting selection with your first order and ensure a consistent experience for returning customers.
Why has my honey crystallized?
Crystallization is a natural process and does not affect quality. Store at room temperature and avoid refrigeration.
How should I store honey?
Store at room temperature, away from direct sunlight. Avoid refrigeration.
How should I store dates?
Dates should be stored in a cool, dry place. Refrigeration is optional and may extend shelf life.
Do you ship across Canada?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.